Optus leaves internet window open for hackers
Following a Cyberattack, Optus is investigating the possible unauthorised access of 2 million current and former customers’ information.
Optus is working with the Australian Cyber Security Centre to mitigate any risks to customers. Optus has also notified the Australian Federal Police, the Office of the Australian Information Commissioner and key regulators.
Information which may have been exposed includes customers’ names, dates of birth, phone numbers, email addresses, and, for a subset of customers, addresses, ID document numbers such as driver’s licence or passport numbers. Payment detail and account passwords have not been compromised.
Optus services, including mobile and home internet, are not affected, and messages and voice calls have not been compromised. Optus services remain safe to use and operate as per normal.
“Optus has also notified key financial institutions about this matter. While we are not aware of customers having suffered any harm, we encourage customers to have heightened awareness across their accounts, including looking out for unusual or fraudulent activity and any notifications which seem odd or suspicious.”
We have been advised that our announcement of the attack is likely to trigger a number of claims and scams from criminals seeking to benefit financially, including through:
• Phishing scams via calls, emails and SMS.
• Offering illegitimate customer details for sale.
To find a comprehensive list of customers’ FAQs regarding the Cyberattack, go to: http://www.optus.com.au/about/media-centre/media-releases/2022/09/optus-notifies-customers-of-cyberattack